GENERAL TERMS AND CONDITIONS OF BUSINESS v2.02

1.  ORDERING & PAYMENTS

(a)         All orders are either processed online or by telephone. We offer Home demonstrations and free assessments; subject to availability.

(b)         All orders are dispatched/delivered once final payment is cleared.

(c)          All quotes will be valid for a period of 30 days after which time we reserve the right to require an updated and/or revised quote prior to taking an order.

2.    DISCREPANCIES IN GOODS ORDERED

We reserve the right to vary or alter the specification of the goods ordered at any time if this is necessary provided that such alteration does not affect the quality or performance of the goods in question.

3.   DELIVER/INSTALLATION

(a)         Standard Deliveries

All orders are processed once the payment is completed. Delivery is provided by a courier an average period is 5 – 7 working days excluding bank and public holidays.

(b)         Next day deliveries are available but they are subject to stock and will need to be ordered before 10 am the day before.  All next day delivery orders are taken only over the phone.

(c)          Delivery charges for NI and other parts of the world apart from UK will incur extra charges. Please contact us for more details.

(d)         Assisted Install and Deliveries

Once your goods have been ordered and received by us (where appropriate) we will agree a mutually acceptable date for delivery and/or installation. You will be notified of the date and a (morning or afternoon) period for delivery and/or installation of your item. Should you be unable to keep this appointment you must give us (24 hours) notice to cancel and re-arrange.  If appointments are cancelled less than 24 hours in advance we reserve the right to charge for redelivery and/or installation along with any storage charges incurred by us in the return to and storage of your goods in our warehouse.

(e)         We do not take responsibility for delay or cancellation of delivery due to matter beyond our control, stock availability and any other unforeseen circumstances.

4.  Delivery Charges

Inside 4 mile radius of Local Warehouse

(a)         All orders above the value of £150.00* are delivered free using our own trained staff. We will fully assemble and demonstrate the product upon delivery. These products will also have “at your home” warranty.

(b)         All orders below the value of £150.00* and less than 500 g weight will incur £9.95 delivery charge by post or £25.00 delivery charge by our staff.

Outside 4 mile radius of Local Warehouse

(a)         All orders above the value of £150.00* are delivered free.

(b)         All orders below the value of £150.00* and less than 500 g weight will incur £9.95 delivery charge.

Assisted Deliveries and Other Options

(a)         Assisted deliveries are delivered using our own trained staff. We will fully assemble and demonstrate the product upon delivery. Please call us for this option, rental pickup and delivery charges and any other options.

*excluding VAT and postage and packaging

5.  RETURNS POLICY AND PROCEDURE

Our returns policy varies depending on the nature of the item we have provided to you.

  • Bespoke & Infection Control Items

Bespoke items are those that have been specially built, ordered or adapted for you.

Infection control items are those such as (toileting products, PPE, garments, consumables, incontinence, pressure care, toileting and bathing products, seating accessories etc.) where once purchased the item may not be re-sold.

Once these items have been specially ordered, the purchase price is payable in full and these items cannot be returned, refunded or exchanged.

 (b)        Standard “Off the Shelf” Items

These items can be returned within 7 days of delivery in unused, undamaged and in the original packaging. All returns will be subject to a re-stocking charge.

The re-stocking charge will be based on a percentage of the purchase price and is calculated depending on the nature of the product, the delay in return and the condition of the product on its return. It might include labour, parts packaging and any other subsequent loss to the business to make the particular item resalable.

(c)          All payments are processed between 7- 10 working days of receiving goods and after agreement of any matters related.

6.  Guarantee

(a)         All products come with standard manufacturer’s warranty limited to 12 months. The terms and conditions of such items are held with the manufacturer.

(b)         We provide an "at your home" warranty service for any breakdowns. If your delivery address is inside the 4 mile radius of the local warehouse.

(c)          If you are out of the 4 mile radius from our store, we provide a return to base warranty. You will be liable for any shipping charges and damages to and from our store.

(d)         Regular use, maintenance and wear and tear, damage is not covered under warranty.

(e)         Any returns without a valid RMA number will be refused and sent back. Please call us to get a valid RMA number before attempting to send us any equipment.

7.  STATUTORY RIGHTS

As described above, any goods which are faulty will be subject to their own manufacturer’s warranty and these terms and conditions do not derogate from your statutory rights.

8.   ERRORS AND OMISSIONS

We reserve the right to correct any errors or omissions made by us in good faith at any time.

9.  ENFORCEABILITY

If any provision above is held to be unenforceable, the legality, validity and enforceability of the remainder of this agreement are to be unaffected.

10. LARGE PRINT VERSION

These terms and conditions are available in large format print upon request